Digital products and services are treated differently, because a downloaded file cannot be returned while an unstarted engagement can be stopped. Payments are processed by Whop. Payment errors such as duplicate charges are corrected regardless of the product rules below. A full refund of a digital product removes download access.
1.Scope of this policy
This policy applies to everything bought through the platform: digital products in the store, expert engagements, and custom project work.
Where a specific product page or a signed project scope sets different refund terms, those terms apply to that purchase and this page covers everything else.
Statutory rights that apply to you as a consumer in your country are not affected by anything here.
2.Digital products
Digital products are delivered instantly on payment confirmation and cannot be returned once downloaded. For that reason refunds on digital products are assessed case by case rather than offered automatically.
We will normally refund a digital product where the file was never downloaded, where the product is materially different from its description, or where it is broken in a way we cannot fix in a reasonable time.
2.1Themes
A theme that will not install on a supported platform version, or that does not include what its product page lists, is eligible for a fix or a refund. Refunds are not given for design preference, or for conflicts caused by unsupported third-party apps and heavy custom modification.
2.2Tools
A tool that does not function on the compatibility listed on its product page is eligible for a fix or a refund. Missing prerequisites on your own accounts and platforms are not a defect in the tool.
2.3Templates
Templates are editable starting points. Refunds cover missing or corrupted files, not the effort of adapting a template to your brand.
2.4Resources
Resources such as documents, checklists and reference material are non-returnable once accessed, except where the download is faulty or the content is materially different from its description.
3.Expert services
Where an engagement has not started, a payment is refunded in full.
Where work has started, the refund reflects the work completed and handed over up to the point of cancellation. Any deliverables already produced are provided to you.
Where an expert fails to deliver what was agreed and cannot put it right, we refund the undelivered portion.
4.Custom projects
Custom projects are agreed through a Custom Offer and paid in full at checkout. You review the delivery and can accept it, request a revision, or open a dispute.
Accepted work is not refundable once the 48-hour clearance period has passed and the Expert's earnings have been released.
5.Cancelled work
Either side can cancel an engagement in writing. On cancellation we settle the account against the work completed, hand over the current deliverables, and refund the remainder.
Where we cancel because the information, access or approvals needed were not provided after repeated requests, time already spent remains chargeable.
6.Payment problems and duplicate charges
If you were charged twice for the same order, or charged an amount that does not match your order, contact us with the order number. Confirmed duplicates are refunded in full and are not treated as a product refund.
If checkout fails or is abandoned, the order stays unpaid and nothing is charged. You can restart payment from the order.
7.How refunds are processed
Approved refunds are issued through Whop to the original payment method. A refund is recorded only once the provider confirms it.
A full refund of a digital product ends your access to its downloads. A partial refund is reviewed by our team and does not automatically remove access.
For Expert hires, a refund before release of the Expert's earnings is taken from the held funds. Opening a dispute pauses the 48-hour release.
8.How to request a refund
Timing of the refund reaching you depends on the payment provider and your bank.
- Contact us with your order reference and the email on the account
- Explain what happened and, for a defect, what you expected and what you got
- Attach the relevant screenshots or payment confirmation where useful
- We acknowledge the request and tell you what happens next in writing
9.Disputes and reversals
Raise a problem with us first. Working from the order record and the platform messages is faster than any external dispute process, and it is the route we can act on directly.
10.Changes to this policy
The refund terms that apply to a purchase are the ones published at the time of that purchase. The dates at the top of this page identify the current version.
11.Contact information
Refund requests and questions go through the Contact page, which carries the current published contact details.
Questions about this document?
Write to us and reference the document title and the section number you are asking about. We answer policy questions in writing so both sides keep a record.