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AI & Automation
Automation applied where it removes real hours: order operations, merchandising tasks, support triage, and reporting — with humans kept in the loop where judgement matters.
Problems we solve
- Manual work repeated every single day
- Support volume growing faster than the team
- Reporting assembled by hand each week
- Tools that do not talk to each other
Who this is for
- Teams losing hours to repetitive catalogue work
- Support inboxes handling the same questions daily
- Merchants running data between disconnected tools
- Operations teams without engineering capacity
What is included
- Process mapping and opportunity list
- Workflow automation between your tools
- Applied AI for content, support, and merchandising
- Guardrails, logging, and human review steps
- Team training and documentation
How we work
- 01
Map
Document the work as it happens today.
- 02
Pilot
Automate one process end to end.
- 03
Expand
Roll out to adjacent processes.
- 04
Maintain
Monitoring and ongoing tuning.
What you provide
- Access to the systems to be connected
- A description of the current manual process
- Validation rules and implementation guidance
- Someone who can validate the output
Typical timeline
Indicative only. The timeline for your engagement is agreed in the written scope.
- Process mapping
- 1 week
- We document the manual work as it is actually done today.
- Design
- 1 week
- Where automation helps, where it does not, and what stays human.
- Build
- 2–5 weeks
- Workflows built, tested against sample data, and reviewed.
- Handover
- 1 week
- Documentation, monitoring, and training for your team.
Questions we are asked
- Will AI write our product content unchecked?
- No. AI drafts at volume; a person reviews before anything is published.
- What if a workflow breaks?
- Workflows are built with error handling and alerting so a failure is visible rather than silent.
- Do we need new software?
- Usually not. Most of this connects tools you already pay for.
Experts in this service
Find your expertNo published expert is currently listed under this service.